Customer Charter
Mission Statement
The Museum exists to educate and inform present and future generations
about:
- The history and traditions of the Royal Air Force
- Air Power and Defence
- Aviation links with the Royal Air Force
And to promote the Royal Air Force
Our Promise
We promise to do this by the integrated use of exhibitions, collections
and the knowledge and expertise of the staff. We aim to maintain our position
as a centre of excellence, to enlighten, excite and entertain our customers
and provide them all with a quality service.
Customer Charter
In using the term 'customers', the Museum recognises that
it provides a service to more people than those who actually visit the
site. The Museum also recognises that its customers extend from aviation
enthusiasts to those who visit the site as part of a leisure experience.
As such it needs to both appeal to and attract from a wide range of ages
and expectations. The aim, in all cases, is to exceed those expectations
and make every customer a natural ambassador for the Museum.
The Customer Charter is the means by which the Trustees
and staff of the Museum translate the Mission Statement and Promise into
action, by setting out the levels of service that users of the Museum,
be they visitors, researchers, customers, suppliers, borrowers, or lenders
can expect.
